National Grid warns customers of potential scams – troyrecord


NEW YORK — National Grid customers and local law enforcement are reporting utility billing and payment scams across upstate New York. The company is asking its customers to beware and know the signs of a scam.

Imposters claiming to be from National Grid may tell customers that they have past due balances on their utility bills, even promising savings on their next bill. Customers who reported the scams said they were contacted by telephone and email, and in some cases automated recordings.

The scammers threaten that service will be shut off immediately unless the customer purchases a prepaid debit card in a specific amount, such as a Green Dot card, and provides the caller with the card’s account number, or in the case of business customers, by way of a Western Union money transfer. Imposters also may ask for a Social Security number and a National Grid account number. These calls are not officially from National Grid and instead are from…

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