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There’s been a surge in consumer complaints about mobile payment apps and digital wallets, such as Venmo, Cash App, Coinbase and Zelle, as more Americans go cashless.
That’s according to a new report from the U.S. Public Interest Research Group, a policy and research organization.
U.S. PIRG reviewed 9,277 complaints received by the Consumer Financial Protection Bureau from April 2017 to April 2021, finding a pattern of issues with digital wallets, scams and customer service.
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Digital payment apps allow instant money transfers through connected bank accounts or credit cards.
Most consumers were already using digital payment apps before the pandemic —…