Bob Hill got a call Tuesday night: An employee for one of his clients, a small business in Swanzey, clicked on a suspicious link in an email, and was concerned a computer might be infected with malware.
So Hill, owner of the Marlborough-based Stone Pond Technology LLC, told his client to unplug the computer. The next morning, Hill went to the customer’s office to restore the system through a data backup, even though the chances were slim the computer was actually infected, he said.
“But I’m not going to take that chance,” Hill said. “… Email is the primary way that malware is distributed, including ransomware. And backups are critical, so you can recover.”
Hill’s company, a one-man operation that works with about 50 small businesses in the Monadnock Region, provides a variety of…