'Keep it short given the potential for a leak': AMP monitoring emails accidentally sent to staff


“Would prefer not to use email but given the change we need this to land in front of as many people as possible,” the AMP communications manager wrote to colleagues.

But the email was accidentally sent to a company wide email address, and about 150 staff received it.

The proposed staff message about email changes, headed “How we manage emails to external recipients” explains the company’s Outlook email system will flag emails containing sensitive information.


“It’s important that we manage sensitive and confidential information carefully, to protect our clients, the company and ourselves,” the draft read. “If Outlook identifies that the email you’re sending contains sensitive information, the system will prompt you to reconsider.”

AMP has been hit by a series of internal scandals this year which ultimately stemmed from staff leaks to the media. The scandals culminated in the resignation of its chairman David Murray and the demotion of its second most senior executive Boe Pahari.

An AMP source said the new monitoring system was automatic and did not involve human scanning, and was similar to some email programs that flag missing attachments.

A pop-up box will now require AMP staff to submit a business reason for sending an email deemed sensitive. Many financial companies use similar monitoring services.

A Global Asset Management Seoul Korea Magazine

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