JPMorgan wants to appeal to younger investors with new ad campaign


J.P. Morgan Wealth Management ad campaign launching in April.YouTube

JPMorgan‘s wealth management unit is launching a major ad campaign as it tries to endear itself to younger investors. 

It’s the first multi-channel ad campaign from the group since the company folded up certain wealth-management operations into a unit back in December 2019. That unit includes its branch- and office-based financial advisors, remote advice and its self-directed investing and automated investing offerings.

The wealth management unit’s CEO Kristin Lemkau told Barron’s earlier this month that it’s aiming to double the number of Chase deposit clients that invest with the wealth management unit. The company wouldn’t share a timeline for that goal.

It also comes during a hot period for retail investing, with major online brokers including Charles Schwab, TD Ameritrade, E-Trade and Robinhood seeing activity surge. Charles Schwab added a record 3.2 million new clients in the first quarter of 2021, more new accounts than in all of 2020. JPMorgan declined to share the number of its self-directed investing or automated investing clients.

Dipti Kachru, chief marketing officer of the U.S. Wealth Management group, said JPMorgan has strong brand awareness and credibility, but that many younger investors see the brand as being out of reach for themselves. 

“We know we’re dealing with a perception where we’re not accessible for younger investors. We want to change that,” she said. She said the campaign also seeks to reinforce what the wealth management unit is and drive growth.

Some of the messaging goes for an aspirational feel — some digital ads have messages like, “The life you envision is our life’s work.” Others describe offerings like its advisors, showing customers walking into a branch and speaking to one of them. The company, which worked with WPP agency Swift on the campaign, said it seeks to reach more than 30 million U.S. consumers with the campaign via TV, video, social, audio and digital display ads.

“It was important for us to not just say what we’re going to do, but show how we do it, and clearly demonstrate it,” Kachru said. “It is a fairly sort of cluttered and commoditized space … How