The changes have involved Facebook executives from its marketing, communications, policy and integrity teams. Alex Schultz, a 14-year company veteran who was named chief marketing officer last year, has also been influential in the image reshaping effort, said five people who worked with him. But at least one of the decisions was driven by Mr. Zuckerberg, and all were approved by him, three of the people said.
Joe Osborne, a Facebook spokesman, denied that the company had changed its approach.
“People deserve to know the steps we’re taking to address the different issues facing our company — and we’re going to share those steps widely,” he said in a statement.
For years, Facebook executives have chafed at how their company appeared to receive more scrutiny than Google and Twitter, said current and former…