In-app Virtual Assistant helping customers access important information in real-time
TORONTO , June 10, 2021 /CNW/ – TD Bank has been recognized by Global Finance with the North American award for “Outstanding Crisis Finance Innovation” for the launch of its Virtual Assistant within the TD U.S. mobile app. The award was created by Global Finance to acknowledge the financial industry’s extraordinary and agile response to the COVID-19 pandemic.
TD launched the Virtual Assistant to help its customers with immediate access to answers to frequently asked questions about COVID-relief programs and information about their personal finances during the pandemic. The Virtual Assistant has supported more than 3 million U.S. customer interactions since launching in April 2020 .
“We have always focused on innovating in ways that support our customers’ financial well-being,” says Rizwan Khalfan , Chief Digital and Payments Officer, TD….