‘Business is all about consumer trust. This growing sector may suffer in the long run for doing business unethically’
As many e-commerce platforms are being investigated, with some owners in jail, a big trust deficit is growing among people, opined experts and e-commerce consumers.
Talking to Dhaka Tribune, both groups said that a distrust has grown that will be hard to overcome.
Regarding shopping experience on e-commerce, Jannatul Faujia, a private university student said: “Because of the pandemic, shopping online offers flexibility and social distancing that traditional markets cannot offer.
“But shopping on Evaly and Alesha Mart was a horrific experience. I still haven’t received products ordered from Evaly and Alesha delivered 25 days after the estimated delivery period.
“I won’t be ordering online anytime soon.”
Zubayer Ahmed had a similar…