Tech will help call centres by automatically detecting
tone of voice and intent
Uniphore, the leader in
Conversational Automation, has announced the addition of new
solutions to its flagship Conversational AI & Automation
platform — the industry’s only platform that provides
intent, sentiment, emotion and tonal analysis to every
contact centre conversation.
The newest addition is
U-Assist In-Call, an in-call automation solution. The new
solution is the industry’s most advanced agent-assist
solution, leveraging the intent, sentiment and tonal
analysis as well as desktop automation using attended
robotic process automation (RPA).
The new solution
comes in two packages: Bolt and Max.
Uniphore is also
unveiling the industry’s first state-of-the-art workflow
designer that is empowering business users to now prioritize
innovation and business growth…