BALTIMORE (WJZ) – Baltimore Gas and Electric said Tuesday it has seen an increase in reports of scammers trying to use the Covid-19 pandemic to trick its customers.
The utility has received more than 3,200 scam complaints with customers reporting losing nearly $59,000. This time last year, it received 2,600 similar complaints and reports of customers losing more than $38,000. Its contact center received nearly 259,000 calls relating to billing and collection matters since January, which is a 17.3 percent increase in call volume compared to this time last year.
“It is extremely important that our customers stay vigilant because these scammers are constantly changing their tactics,” said Chima Chijioke, vice president of customer operations for BGE. “It is so disappointing that these scammers continue to use this time of financial uncertainty to try and deceive our customers….