Now, the industry is rapidly losing the trust of customers, the cornerstone of its success, after allegations of embezzlement and fraud surfaced against a few firms in recent months.
The digital commerce sector is now battling to undo the damage done by the ‘unscrupulous business practices of about a dozen platforms, according to industry insiders.
These companies swindled unsuspecting customers out of billions of takas on the pretext of providing lucrative discounts and offers, which ultimately landed some of their owners and officials in jail.
Despite the upheaval surrounding the industry, some entrepreneurs, who have been running their businesses in compliance with the rules, see a silver lining in the current crisis. They believe e-commerce will be able to ride out the storm and get back on track.
Monir Hossain Talukdar, CEO of online shopping platform Pickaboo, lamented the fact that businesses that are above board were having to pay the price for…