Around Town: Palo Alto Utilities cautions customers about phone scams | News


City of Palo Alto utilities workers respond to a gas leak on Dec. 28, 2017. Photo by Veronica Weber.

In the latest Around Town column, news about a phone scam that demands Palo Alto Utilities customers pay a purportedly overdue bill and former Menlo Park Mayor Mickie Winkler, who’s no longer running for governor.

DON’T FALL FOR IT … If you find yourself picking up a call from someone who says they work for Palo Alto Utilities and claims your bill is overdue, think twice. Chances are you’ve been hit by a scammer who will persuade you to pay now through a wire transfer or money transfer service. If not, you risk losing your utilities services.

The request can come off as legitimate even before you answer, as these scammers can make the Utilities Customer Call Center phone number display on the recipient’s caller ID, according to Utilities Comunications Manager Catherine Elvert. In some cases, the phone number can appear to be the business line of a…

Read more…