Army tuition aid stalled by monthslong tech glitch puts soldiers’ futures on hold

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Every day for more than a month, the Facebook page for the Army’s new tuition assistance program has gotten a smattering of complaints from soldiers who are unable to use the program because of a technical glitch.

There are now more than 300 comments on the post dated May 3 from service members asking when the tuition assistance program, known as ArmyIgnitED, will work again. Soldiers complain the Army has provided few answers and has not communicated a timeline to the active-duty soldiers, National Guard members and reservists affected by the delay.

Tuition assistance is a key recruiting tool that helps pay for soldiers to attend school, and ArmyIgnitED — the service branch’s delivery system of that benefit — has been down due to a technical glitch since it launched in March. A lack of clarity, consistent communication and guidance from the service branch’s leadership has left many service members to pay for their classes out of pocket, causing…

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