Aadhaar-enabled Digital India, Minus Safety of Cash and Grievance Redress

On 7th June, finance minister (FM) Nirmala  Sitharaman announced the launch of a new portal www.incometax.gov.in with a flourish, calling it an “important milestone to make the compliance experience more taxpayer-friendly.” A few hours later, her timeline was inundated with complaints. The website was slow; log-in time too long; did not show previous returns; had wrong information about gender, date of birth, bank accounts, etc. This forced her to direct Infosys, which created the portal, to fix the issue. “I see in my TL grievances and glitches. Hope @Infosys & @NandanNilekani will not let down our taxpayers in the quality of service being provided,” she tweeted, asking the company to prioritise ease of compliance. 


Well, this is nothing new. The GSTN (goods and services tax network) filing portal as well as MCA21 (for company law compliances) unleashed untold pain on businesses. Both are the work of Infosys and…

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