7 in 10 consumers in India encountered tech support scams last year, highest globally: Microsoft — Scam Guards


India witnessed a relatively high rate of tech support scams at 69 per cent in the last 12 months – among the highest globally – with a significant increase seen in such scams stemming from unsolicited calls, a Microsoft survey said on Thursday.

Microsoft’s 2021 Global Tech Support Scam Research report showed that consumers in India experienced a relatively high ”scam encounter rate” of 69 per cent in the last 12 months, similar to the 70 per cent rate experienced in 2018. However, there was an overall five-point drop in such scam encounters globally with a rate of 59 per cent over the same period.

Microsoft commissioned YouGov for this global survey in 16 countries, including India, Australia, Japan and Singapore and it included 16,254 adult internet users (about 1,000 per country). This is a follow-up to similar surveys that Microsoft fielded in 2018 and 2016.

About 48 per cent of the respondents in India were…

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