Has this ever happened to you?
You walk into a store needing some help and up sidles a salesperson who not only wants to sell you something, but apparently needs to sell you something. They will sell you something, whether you need it or not. The salesperson is far more interested in upselling you than helping you.
Of course it has happened to you. It’s happened to all of us. The real question is, why?
Does the salesperson really think that his pushiness will actually make the sale? Does his manager assume that hard sales tactics actually work? Does the store even know what it takes to make and keep a customer? Probably not.
1. Take the client or customer for granted.
There is a great quote often attributed to Gandhi that goes like this:
“A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is…